THE CONCIERGEcommunication that runs itself
WhatsApp, email and phone come together in one thread. The AI writes, fixed rules decide what goes out.
Three channels, three inboxes
Enquiries arrive via WhatsApp, email and phone, land with different people and get answered twice or not at all. A lot of time goes into the same questions again and again.
One thread instead of three
THE CONCIERGE handles every enquiry as one thread, whichever channel it comes from. Whoever replies sees the full history.
Live demonstration
Two zones, one reply
A message arrives. On the left the AI drafts a reply, on the right fixed rules check whether it may go out.
Zone 1 · The AI writes
Zone 2 · Rules decide
Demonstration, simplified. THE CONCIERGE is in development.
What the AI may not do
No prices, no commitments, no contracts. As soon as a rule applies, the thread goes to a person. The boundary is set in the rule set, not in an instruction to the AI.
Transparency towards the other side
Anyone writing to THE CONCIERGE is told that an AI is writing. Article 50 of the EU AI Act requires it, and it is simply fair.
All functions described are in development. We will publish results once they are measured.
Next project
TalentHub